Comments on: Unrest about CS3 european pricing http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/ professional photography, images, people, ideas, and current affairs related to the digital image Fri, 06 Apr 2012 22:14:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Richard Kenward http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-19369 Richard Kenward Sat, 18 Oct 2008 12:50:31 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-19369 Once again Adobe are significantly overcharging non US and Canandian customers....WHY? In the UK if we download the product it is no more costly for them had we been US customers. There is not even a difference in the version with UK spelling! Last time around the excuses included it was a UK version, the value of the UKP against the Dollar was in our favour (not now), the cost of supporting the new release was more in the UK (frankly most purchasers don't want to attend the Adobe sales pitches) So Adobe, once again I will not be paying through the nose for your upgrades and I know of many who feel sufficiently strongly who will not be. Once again Adobe are significantly overcharging non US and Canandian customers….WHY? In the UK if we download the product it is no more costly for them had we been US customers. There is not even a difference in the version with UK spelling! Last time around the excuses included it was a UK version, the value of the UKP against the Dollar was in our favour (not now), the cost of supporting the new release was more in the UK (frankly most purchasers don’t want to attend the Adobe sales pitches)

So Adobe, once again I will not be paying through the nose for your upgrades and I know of many who feel sufficiently strongly who will not be.

]]> By: Charles Whalley http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-13033 Charles Whalley Sat, 19 Jan 2008 21:23:10 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-13033 John That is not the case. Our office has upgraded all 6 of its CS2 packages to CS3 without any problems at all John

That is not the case. Our office has upgraded all 6 of its CS2 packages to CS3 without any problems at all

]]> By: John http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-4632 John Tue, 28 Aug 2007 12:07:38 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-4632 The US and UK serial numbers are not compatible. They thought of that! The US and UK serial numbers are not compatible. They thought of that!

]]> By: Paul http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-2114 Paul Wed, 18 Jul 2007 10:54:57 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-2114 A question about buying from the US for those who have done it... I've found a retailer in the US who will ship me Web Premium upgrade. Can you upgrade your your UK CS1 / Studio MX software successfully with a CS3 upgrade or does the system reject UK serial numbers, UK IP addresses? Paul A question about buying from the US for those who have done it…

I’ve found a retailer in the US who will ship me Web Premium upgrade. Can you upgrade your your UK CS1 / Studio MX software successfully with a CS3 upgrade or does the system reject UK serial numbers, UK IP addresses?

Paul

]]> By: Robert Meier http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-1676 Robert Meier Mon, 02 Jul 2007 11:48:16 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-1676 Adobe is ripping us off in the United Kingdom but then we pay for a lot of things much more than our collegues over the pond. I bought my CS3 direct from a retailer in the USA, not Adobe, and even with FEDEX charges and VAT I saved a lot. All companies and individuals, like me, should buy direct from the US. Once Adobe realises that their sales in Europe drop off they will, we hope, change their pricing policy. Adobe is ripping us off in the United Kingdom but then we pay for a lot of things much more than our collegues over the pond.
I bought my CS3 direct from a retailer in the USA, not Adobe, and even with FEDEX charges and VAT I saved a lot.
All companies and individuals, like me, should buy direct from the US. Once Adobe realises that their sales in Europe drop off they will, we hope, change their pricing policy.

]]> By: Charles Whalley http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-1092 Charles Whalley Wed, 06 Jun 2007 20:29:55 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-1092 I need 5 copies of the upgrade for our business, which converted three years ago to Indesign. So a quick calculation. 5 x £595 or 5 x $599. I'm £1250 worse off! Just as well I'm VAT registered otherwise it could be worse. I phoned adobe support to be told that it was OK to buy a 'US' copy - the only thing i'd lose would be support (rather an ironic choice of words!) but then she was French and didn't understnad the term shafted!!!! I did wonder about starting a business up over there - but fortunately have decided that my brothers friend who resides over there can hopefully help me. I'll keep you posted. I need 5 copies of the upgrade for our business, which converted three years ago to Indesign. So a quick calculation. 5 x £595 or 5 x $599. I’m £1250 worse off! Just as well I’m VAT registered otherwise it could be worse.

I phoned adobe support to be told that it was OK to buy a ‘US’ copy – the only thing i’d lose would be support (rather an ironic choice of words!) but then she was French and didn’t understnad the term shafted!!!!

I did wonder about starting a business up over there – but fortunately have decided that my brothers friend who resides over there can hopefully help me.

I’ll keep you posted.

]]> By: Pedr Browne http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-348 Pedr Browne Fri, 20 Apr 2007 01:13:21 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-348 It's a sad state of affairs, but let's face it. Adobe exists for the single purpose of making more money for its shareholders. Adobe is not your friend. They only care about your wallets. They're stupidly widening the gap between those who can afford to go legit and those who will aquire a cracked version. Is it wrong? Yes. Do they care? Not at all. It’s a sad state of affairs, but let’s face it. Adobe exists for the single purpose of making more money for its shareholders. Adobe is not your friend. They only care about your wallets. They’re stupidly widening the gap between those who can afford to go legit and those who will aquire a cracked version.

Is it wrong? Yes. Do they care? Not at all.

]]> By: Paul Middleton http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-320 Paul Middleton Tue, 17 Apr 2007 12:09:42 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-320 Sadly, as can be witnessed on the various other forums which have debated this point, there is very much an attitude of "I'm alright Jack" from our N.American collegues. They cite higher incomes in the EU, esp. UK (they ignore, obviously, the relevant cost of livings). Evidently, they believe the ability to buy CS3 should be means tested... Sadly, as can be witnessed on the various other forums which have debated this point, there is very much an attitude of “I’m alright Jack” from our N.American collegues. They cite higher incomes in the EU, esp. UK (they ignore, obviously, the relevant cost of livings).

Evidently, they believe the ability to buy CS3 should be means tested…

]]> By: john webb http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-273 john webb Mon, 09 Apr 2007 18:19:14 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-273 I live in Sweden and it's the same bad deal here - the price of a CS3 upgrade is twice the US equivalent excluding Swedish VAT. I have had email discussions with Adobe about the issue over the past week. The bottom line was this: "We are aware of this issue and we will make a case of every feedback that we get and escalate them to a higher level, and then we will get back to you." Later when I inquired about purchasing from the US : "When you purchase on the American website you need to provide a valid address in America otherwise the order will not go through sides from that it is possible but for support you would have to call to America futurewise since that is a main diffrence that has a role in the price diffrence." (not my English) Interestingly there are comments on <a target="_blank" href="http://blogs.adobe.com/jnack/2007/03/csthree_is_a_ma.html" rel="nofollow"><strong>Adobe's John Nack Blogg</strong></a> And even the deputy editor of MacWorld Karen Haslam writes <a target="_blank" href="http://www.macworld.co.uk/blogs/index.cfm?entryid=109&blogid=4" rel="nofollow"><strong>"Is Adobe ripping off UK customers?"</strong></a> I live in Sweden and it’s the same bad deal here – the price of a CS3 upgrade is twice the US equivalent excluding Swedish VAT. I have had email discussions with Adobe about the issue over the past week. The bottom line was this:
“We are aware of this issue and we will make a case of every feedback that we get and escalate them to a higher level, and then we will get back to you.”

Later when I inquired about purchasing from the US :
“When you purchase on the American website you need to provide a valid address in America otherwise the order will not go through sides from that it is possible but for support you would have to call to America futurewise since that is a main diffrence that has a role in the price diffrence.” (not my English)
Interestingly there are comments on Adobe’s John Nack Blogg

And even the deputy editor of MacWorld Karen Haslam
writes “Is Adobe ripping off UK customers?”

]]> By: Nick Walker http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-218 Nick Walker Fri, 06 Apr 2007 15:38:48 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-218 If a US Adobe spokesman cites Sweden as a special additional expenses case, to part-highlight the pricing disparities in the EU, he ought to be made aware of the fact that many of the Swedish snappers that I know use English (US) copies due their impeccable use of our shared language. If a US Adobe spokesman cites Sweden as a special additional expenses case, to part-highlight the pricing disparities in the EU, he ought to be made aware of the fact that many of the Swedish snappers that I know use English (US) copies due their impeccable use of our shared language.

]]> By: Pete Jenkins http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-194 Pete Jenkins Wed, 04 Apr 2007 20:58:25 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-194 I am bitterley dissaponted that after spending the last years telling us how wonderful Adobe are, and how they listen to what we want, the prove the don't by doing this. How unbelieveable are the buy from new prices? Only students will ever be able to buy Photoshop from new in the future. I am bitterley dissaponted that after spending the last years telling us how wonderful Adobe are, and how they listen to what we want, the prove the don’t by doing this.

How unbelieveable are the buy from new prices? Only students will ever be able to buy Photoshop from new in the future.

]]> By: Gordon C Harrison http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-188 Gordon C Harrison Wed, 04 Apr 2007 10:56:36 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-188 I will not be buying from Adobe UK ever again until I have the right to purchase the same software from the same Adobe website in dollars that my American colleagues can. It is outrageous that Adobe should use such blatant trade restriction to force non US customers into paying more for the product than they should. There are only 13 protests here, does nobody else care? Have you written to Adobe to protest? Nothing will change if we don't ALL take action now! C'mon guys, surely you are angry enough about this unfair deal that you can pen an email of protest direct to the following guys - Bruce Chizen Kevin Conner John Nack These are the guys at Adobe who have the power to change things, especially the first two. John Nack is the product Manager and known for his sympathetic views to our complaints about the unfair pricing regime Adobe employ, so copy him too on you emails. He will argue for our case inside Adobe's corporate empire. I will not be buying from Adobe UK ever again until I have the right to purchase the same software from the same Adobe website in dollars that my American colleagues can.

It is outrageous that Adobe should use such blatant trade restriction to force non US customers into paying more for the product than they should.

There are only 13 protests here, does nobody else care? Have you written to Adobe to protest? Nothing will change if we don’t ALL take action now!

C’mon guys, surely you are angry enough about this unfair deal that you can pen an email of protest direct to the following guys -

Bruce Chizen

Kevin Conner

John Nack

These are the guys at Adobe who have the power to change things, especially the first two.

John Nack is the product Manager and known for his sympathetic views to our complaints about the unfair pricing regime Adobe employ, so copy him too on you emails. He will argue for our case inside Adobe’s corporate empire.

]]> By: Jonathan Brown http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-186 Jonathan Brown Wed, 04 Apr 2007 09:47:16 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-186 Adobe's attitude in both their pricing policy and the derisable replies to various emails sent to them by members of the PI forum is, quite frankly, abominable. There are a number of features is PS3 that I would love to use, but not until I know I'm dealing with a fair minded and supportive supplier. I will find it VERY hard to upgrade unless this pricing issue is resolved by Adobe. Aperture suddenly becomes more appealing! Adobe’s attitude in both their pricing policy and the derisable replies to various emails sent to them by members of the PI forum is, quite frankly, abominable.

There are a number of features is PS3 that I would love to use, but not until I know I’m dealing with a fair minded and supportive supplier.

I will find it VERY hard to upgrade unless this pricing issue is resolved by Adobe. Aperture suddenly becomes more appealing!

]]> By: Graham Brazendale http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-185 Graham Brazendale Wed, 04 Apr 2007 09:04:45 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-185 This is clearly wrong on Adobes part. Because of not needing the CS2 Suite anymore, it is going to cost me even more as I need the full version of CS3! This is clearly wrong on Adobes part. Because of not needing the CS2 Suite anymore, it is going to cost me even more as I need the full version of CS3!

]]> By: Don Lodge http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-181 Don Lodge Tue, 03 Apr 2007 19:06:40 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-181 For a tiny business like mine, this is very sad news. There must be others out there who bought CS2 as a bit of a luxury. It was a Rolls Royce purchase which I could not really justify commercially. The CS3 upgrade is now laughable. Shame I can't purchase just the new Bridge part of it. That would suit me fine. For a tiny business like mine, this is very sad news. There must be others out there who bought CS2 as a bit of a luxury. It was a Rolls Royce purchase which I could not really justify commercially. The CS3 upgrade is now laughable. Shame I can’t purchase just the new Bridge part of it. That would suit me fine.

]]> By: Clive Bubley http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-180 Clive Bubley Tue, 03 Apr 2007 17:44:43 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-180 I shall not be purchasing the upgrade at UK prices. Their computer servers in the US do not care which country the recipient resides in - they just download the upgrade on demand. It is Adobe just being arrogant and bloody-minded that blocks UK residents from purchasing from the US online. If I eventually decide that I can't live without the upgrade - unlikely - then I shall just purchase a copy through a friend in the US. I shall not be purchasing the upgrade at UK prices.

Their computer servers in the US do not care which country the recipient resides in – they just download the upgrade on demand. It is Adobe just being arrogant and bloody-minded that blocks UK residents from purchasing from the US online.

If I eventually decide that I can’t live without the upgrade – unlikely – then I shall just purchase a copy through a friend in the US.

]]> By: Gary Austin http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-177 Gary Austin Tue, 03 Apr 2007 11:26:44 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-177 I will be looking for other software to use, as this is the second blow from Adobe. As I used to use Raw Shooter that they brought for their Lightroom product, the company no longer trades and no support for the software that I have paid for I was also meant to get a free copy of Lightroom as compensation, but no contact regarding that matter and no free lightroom I will be looking for other software to use, as this is the second blow from Adobe. As I used to use Raw Shooter that they brought for their Lightroom product, the company no longer trades and no support for the software that I have paid for I was also meant to get a free copy of Lightroom as compensation, but no contact regarding that matter and no free lightroom

]]> By: Nick Walker http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-175 Nick Walker Tue, 03 Apr 2007 08:59:58 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-175 Come on the Brits, considering that Finland has a minuscule population than the UK, more Fins have signed this petition - http://www.gopetition.com/signatures.php?petid=11698 All we are asking Adobe is yo play fair by allowing citizens outside of the US access to their US web site to download products at prices that US and Canada citizens currently enjoy. Come on the Brits, considering that Finland has a minuscule population than the UK, more Fins have signed this petition – http://www.gopetition.com/signatures.php?petid=11698

All we are asking Adobe is yo play fair by allowing citizens outside of the US access to their US web site to download products at prices that US and Canada citizens currently enjoy.

]]> By: Luis Lacerda http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-174 Luis Lacerda Tue, 03 Apr 2007 08:56:42 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-174 I will tell you my experience. I bought a legit OEM Photoshop 6 at ebay for something like EUR30. According to European laws this is still a legit version even though I did not purchased it in a software/hardware bundle. I registered it at Adobe US. I gave them my brother's US address. Still in the Adobe US site I then proceeded to upgrade to the CS2 version for US$174 (if I am not wrong) I have been an owner of a legit version ever since All in all I paid something like STG110 (this figure may be slightly wrong as I am writing this from memory). I will tell you my experience.
I bought a legit OEM Photoshop 6 at ebay for something like EUR30.
According to European laws this is still a legit version even though I did not purchased it in a software/hardware bundle.
I registered it at Adobe US. I gave them my brother’s US address.
Still in the Adobe US site I then proceeded to upgrade to the CS2 version for US$174 (if I am not wrong)
I have been an owner of a legit version ever since
All in all I paid something like STG110 (this figure may be slightly wrong as I am writing this from memory).

]]> By: keith cooper http://prodig.org/2007/03/30/unrest-about-cs3-european-pricing/comment-page-1/#comment-170 keith cooper Mon, 02 Apr 2007 18:02:03 +0000 http://prodig.org/index.php/2007/03/30/unrest-about-cs3-european-pricing/#comment-170 Well done Adobe, just that little push to those that might be tempted to go for a hacked copy. I look forward to ways of getting my (legit) upgrade at US prices. Suggestions please... ;-) Well done Adobe, just that little push to those that might be tempted to go for a hacked copy.

I look forward to ways of getting my (legit) upgrade at US prices.

Suggestions please… ;-)

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