There has been much disgruntlement amongst Photoshop users on the changes Adobe have made to their upgrade paths. Many were wooed into trying the full Adobe Suite and then found that they could not upgrade to just Photoshop, when they found they didn’t really use the rest of the package. Others who typically skipped a version as upgrades were released, now find that they are out of the loop if they don’t have the immediately preceding version to upgrade from.
Well now Adobe have published the following press release which might be seen to dangle a carrot…
Upgrade offer for CS3 and CS4 customers
With these great new releases coming in the first half of 2012, we want to make sure our customers have plenty of time to determine which offering is best for them. Therefore, we’re pleased to announce that we will offer special introductory upgrade pricing on Creative Suite 6 to customers who own CS3 or CS4. This offer will be available from the time CS6 is released until December 31, 2012. More details on this offer, as well as any introductory offers for existing customers to move to Creative Cloud membership, will be announced when CS6 and Creative Cloud are released later this year.
We’re very excited about the upcoming release of Adobe® Creative Suite® 6 software and Adobe Creative Cloud CS6 will be a major new release of our creative desktop tools, with huge improvements for every type of creative professional. Adobe Creative Cloud will be our most comprehensive creative solution ever, giving members access to all of the CS6 desktop software plus additional services, new tools, Adobe Touch Apps, and rich community features. In addition, Creative Cloud members will receive continuous upgrades and updates to all products and services as part of their membership.
link: Adobe Upgrade Policy
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Among the one star reviews for CS5 at Amazon.com, I saw a few notes such as this from a Jeff Tranberry at Adobe, offering help to those feeling frustrated and cheated by Adobe..
Hi DMunnee,
Sorry. I’m really distressed that you encountered such an issue. That should definitely not happen. I’d really like to review your case if you have a case #. Can you please send me your case# and Adobe ID email address so I can have a senior person review? jtranber at adobe dot com
Thanks,
- Jeff